What is the smallest order you print?
1,000 sheets or 1 roll per design. Below that the setup cost makes each sheet too costly.
Help and questions
Everything buyers ask about our papers, printing, proofs, lead times and delivery, in one searchable place.
Questions are grouped by topic below; the search box filters all of them at once.
- Ordering and quotes 8 questions
- Proofs and artwork 8 questions
- Papers and coatings 8 questions
- Sizes and quantities 8 questions
- Shipping and reprints 8 questions
Every question, in one place
Type a word to filter all 40 questions, or open a card to read the full answer.
How do I get a price?
Fill in the quote form or email the paper, size, colors and quantity.
Fill in the quote form or email the paper, size, colors and quantity. A written quote comes back within one business day.
Why is there no price list on the site?
Because paper, size, color count and quantity change the price of every job.
Because paper, size, color count and quantity change the price of every job. We quote each one in writing instead of guessing from a table.
How do I pay for an order?
By invoice, after you accept the quote and approve the proof.
By invoice, after you accept the quote and approve the proof. The invoice sets out the amount and the due date.
Can I order plain paper with no print?
Yes, ask on the quote form. Plain stock has the same minimum and skips the proof stage.
Can I reorder the same print later?
Yes. We keep your approved artwork on file, so a reorder needs only the quantity and a fresh written quote.
How far ahead should I order?
About three weeks before you run out. That covers the quote, the proof, 4–6 business days of production and 2–3 of delivery.
Can I order two different papers at the same time?
Yes, list each paper and quantity as its own line on the form.
Yes, list each paper and quantity as its own line on the form. They are priced together and shipped together where production allows.
What is a design proof?
A PDF showing your artwork at true scale on the sheet, roll or liner you ordered.
A PDF showing your artwork at true scale on the sheet, roll or liner you ordered. It is free, and nothing prints until you approve it.
How many proof rounds do I get?
As many as you need. Edits are unlimited; most jobs settle in one or two rounds.
Which artwork files work best?
A vector file: AI, EPS, PDF or SVG. A PNG at 300 dpi at print size also works; a small JPG saved from a website does not.
Can you match a Pantone color?
Yes, give us the Pantone solid-coated number and we mix to it.
Yes, give us the Pantone solid-coated number and we mix to it. On kraft the paper tint shifts the result a little, and the proof notes that.
Can you redraw a low-resolution logo?
Often, yes. Send what you have and we tell you whether it traces cleanly or needs a vector from your designer.
What is step-and-repeat?
Your logo tiled across the whole sheet at a set spacing, instead of printed once in a corner.
Your logo tiled across the whole sheet at a set spacing, instead of printed once in a corner. It hides the fold and works however the sheet is turned.
What should I check on the proof before approving it?
Spelling, phone numbers, the logo position against the fold, and the color names.
Spelling, phone numbers, the logo position against the fold, and the color names. Errors on an approved proof are printed as shown.
Can I print full-color photos on food paper?
No, the papers take 1–4 spot colors. Flat logos, line art and type print crisp; photographs and gradients do not.
Does greaseproof paper have a coating on it?
Usually no. Greaseproof paper resists grease by the way its fibers are refined and pressed.
Usually no. Greaseproof paper resists grease by the way its fibers are refined and pressed. Wax and paraffin papers are coated, which is why they soften with heat.
Which paper can go in the oven?
Oven-safe greaseproof grades, typically up to 400°F. Wax papers melt, so they stay out of the oven.
At what temperature does wax paper soften?
Dry wax to about 180°F and paraffin to about 140°F, as typical trade figures.
Dry wax to about 180°F and paraffin to about 140°F, as typical trade figures. A heat lamp over fries will pass both.
What is glassine?
A smooth, dense, slightly translucent paper with no coating.
A smooth, dense, slightly translucent paper with no coating. It resists grease and air, which is why bakers and candy makers like it.
What is freezer paper?
Paper with a thin plastic coating on one side. The coated side faces the meat and keeps air and moisture out down to 0°F.
What does basis weight mean?
The weight in pounds of a ream of the paper at its base size.
The weight in pounds of a ream of the paper at its base size. Our papers run about 25–45 lb; heavier sheets feel stiffer and wrap less tightly.
Is kraft or white stock better for printing?
White shows color as mixed and holds fine detail. Kraft gives a warm, natural look and suits one dark color; two colors on kraft tend to look muddy.
Are the inks safe to touch food?
Yes, we print with food-safe soy and water-based inks. They are fully dry before the paper is packed.
How do I pick a sheet size?
Measure the item and allow enough paper to wrap it with a fold under.
Measure the item and allow enough paper to wrap it with a fold under. The sheet and roll sizes chart lists the usual pick for each paper.
What does 1,000 sheets look like?
Usually one or two flat cartons, depending on sheet size and weight.
Usually one or two flat cartons, depending on sheet size and weight. Reams are wrapped and labeled with size and count.
Do rolls come in custom widths?
Yes. Standard widths are 12, 15, 18 and 24 inches; other widths are slit to order and quoted as a custom cut.
Can I mix sizes in one order?
Yes, as separate lines on the quote. Each size is cut and packed separately, and the minimum applies to each design.
Is there a maximum order?
No practical one. Large runs are scheduled across production days and can be shipped as they finish if you want them staggered.
How many wraps are on a roll?
Divide the roll length by the pull per item. A 1,000 ft roll at a 15-inch pull gives about 800 pieces.
Does the price per sheet fall at higher quantities?
Yes. Setup is a fixed cost, so the per-sheet price drops as the run grows.
Yes. Setup is a fixed cost, so the per-sheet price drops as the run grows. Ask for two quantity breaks on the quote and compare.
Can I order liners pre-formed to my pan?
Yes, for the four standard loaf sizes. Other pans are quoted as flat sheets cut to fold into the pan.
How long until my order arrives?
4–6 business days in production after proof approval, then 2–3 business days in transit to a US address.
Is delivery really free?
Yes, tracked delivery to US addresses is included in every quote.
Do you deliver outside the US?
No, we deliver to US addresses only.
How do I track my order?
With the tracking link emailed on dispatch. It updates at every scan until the cases are signed for.
What if the paper arrives damaged?
Photograph the carton and the damage and tell us within 10 days.
Photograph the carton and the damage and tell us within 10 days. We reprint or refund the affected cases.
What if the print is wrong?
If it differs from the approved proof, send photos within 10 days and we reprint it.
If it differs from the approved proof, send photos within 10 days and we reprint it. If the approved proof had the error, we quote a reprint at the usual price.
Can I collect my order instead of having it shipped?
No, every order ships to a US street address. There is no counter to collect from.
What if I ordered the wrong size?
A size you approved on the proof is not a misprint, so it cannot be returned.
A size you approved on the proof is not a misprint, so it cannot be returned. Tell us anyway; a corrected reprint is quoted at the usual price.
No match. Ask us on WhatsApp or call (503) 461-4788.
Tell us what you wrap
Send the paper, a size and a quantity, plus a logo if you have one. We reply in writing within one business day with a price and a free design proof. Prefer to talk? Call (503) 461-4788 or message us on WhatsApp.