When do you answer the phone?
On business days, during US business hours. Outside those hours leave a message or send a WhatsApp and a person replies the next business day.
Contact The Greaseproof Paper
Call, message or email. A person replies within one business day, usually with a written price.
Phone and WhatsApp
Hours
Monday to Friday, 9 am to 6 pm Eastern. Messages sent outside those hours are answered the next business day.
Replies
Within one business day, usually with a written price and a first proof.
Questions about contacting us
What buyers ask before a first order. Type a word to filter the cards, or open one to read the full answer.
Which is quicker, phone, email or WhatsApp?
WhatsApp and email get written replies within one business day.
WhatsApp and email get written replies within one business day. Phone is best for a quick question about a size or a paper.
Can I send my artwork by email?
com with your quote reference. Large files can go by a share link.
Yes, attach it to a message to info@thegreaseproofpaper.com with your quote reference. Large files can go by a share link.
Will I get a price over the phone?
No, every price is given in writing. We take the details on the call and email the quote within one business day.
Do you have a showroom I can visit?
No. We work by phone, email and WhatsApp, and we send paper samples by mail when you ask for them on the quote.
Who answers my message?
A person on our quoting team, not a bot. The same person usually follows your job from quote to delivery.
Can I WhatsApp a photo of the wrap I use now?
Yes, that is the quickest way to match a size or a print you already use.
Yes, that is the quickest way to match a size or a print you already use. Add the quantity you need and we quote from the photo.
What should I put in a first message?
Paper, size, color count and quantity, plus a logo file if you have one.
Paper, size, color count and quantity, plus a logo file if you have one. If you are not sure of the paper, tell us the food and we suggest one from the full list of papers we print.
Can I check on an order by phone?
Yes, give your order number and we tell you the stage it is at.
Yes, give your order number and we tell you the stage it is at. Tracking is emailed when the cases leave.
Do you reply on weekends?
No, replies go out on business days. A message sent on Saturday is answered on Monday.
No match. Ask us on WhatsApp or call (503) 461-4788.